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Customer Care

We may occasionally update this information by posting a new version on our website. We recommend that you check this page periodically to make sure you understand any changes made to the information. We may notify you of changes to this information by e-mail or through the private messaging system on our website.

Privacy & Safety

M. Cookie

Our website uses cookies. A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a browser, and stored by it. The identifier is then sent back to the server whenever that browser requests access to a page on that server. Cookies can be "persistent" or "session": a persistent cookie will be stored by a browser and will remain valid until its expiry date, unless the user deletes it first; a session cookie, on the other hand, will expire at the end of the user's session, or when the browser is closed. Generally, cookies do not contain any information that personally identifies a user, however the personal information we store about you may be linked to information stored in, and obtained from, cookies. {SELECT THE RIGHT WORDING On our website, we use only session cookies / only persistent cookies / both session cookies and persistent cookies.}

  1. Below, the names of the cookies we use on our website, as well as the purposes of their use:

    1. we use Google Analytics and Adwords on our website to INCLUDE ALL USES OF COOKIES ON YOUR SITE recognize a computer when a user visits the site / track users as they navigate the site / enable the use of a shopping cart to shop on the site / improve the usability of the site / analyze the use of the site / administer the site / prevent fraud and improve the security of the site / customize the site according to the user / send targeted advertising proposals that may be of particular interest to specific users / describe further purposes};

  2. Most browsers allow you to refuse cookies; for example:

    1. in Internet Explorer (version 10) it is possible to block cookies using specific management settings that replace the basic configuration, by clicking on "Tools", "Internet Options", "Privacy" and then "Advanced";

    2. in Firefox (version 69) it is possible to block all cookies by clicking on the menu button at the top right and selecting “Options”; in the "Privacy and security" section, "Content blocking", select "Custom"; here select the "Cookies" box and in the relative drop-down menu choose "All cookies";

    3. in Chrome (version 77) it is possible to block all cookies by accessing the menu at the top right and clicking on "Settings"; on the left, select "Advanced", "Privacy and security", then click on "Site settings", "Cookies and site data"; finally, disable the option "Allow sites to save and read cookie data".

Blocking all cookies will have a negative impact on the usability of many websites. By blocking cookies, you will not be able to use all the functions of our website.

  1. It is possible to delete cookies already stored on your computer; for example

    1. in Internet Explorer (version 10), it is necessary to manually delete the cookie files (instructions to do so can be found at );

    2. in Firefox (version 69), it is possible to delete all cookies by clicking on the menu button at the top right and selecting “Options”; in the "Privacy and security", "Cookies and website data" section, click on the "Delete data ..." button; check that the appropriate box is checked, then press the "Delete" button;

    3. in Chrome (version 77), it is possible to delete all cookies by accessing the menu at the top right and clicking on "Other tools", "Clear browsing data"; here, in the “Time interval” drop-down menu, select “All”; check that the "Cookies and other site data" box is checked, then press the "Clear data" button.

  2. . Deleting cookies will have a negative impact on the usability of many websites.

Your rights

You can ask us to provide you with all your personal data and information in our possession; this transaction will be subject to the following conditions:

  1. the payment of a fee {INSERT AMOUNT, IF RELEVANT};

  2. the provision of suitable proof of your identity ({CHANGE TEXT TO REFLECT YOUR POLICY for this purpose, we will normally accept a photocopy of your passport certified by a notary plus an original copy of a utility bill with your current address}).

We may retain the personal data you request to the extent permitted by law.

You can request at any time that your personal data are not processed for marketing purposes.
In practice, with regard to the use of your personal data for marketing purposes, you will normally consent explicitly and in advance, or you will be given the opportunity to request your exclusion.

Payment Methods
Payment Methods

- Credit / Debit Cards

- Bank transfer

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